Terms and Conditions
for the online store at the following URL: https://viennaworld.com/
operated by
CREDNER GROUP - Brigitte Peschel GmbH
Hockegasse 19
1180 Vienna
Email: order@crednergroup.com
- hereinafter referred to as: Provider -
1. scope of application
These General Terms and Conditions (GTC) apply, upon their incorporation, to all contracts concluded for the purchase of goods, services, or other items (hereinafter “Goods”) in the online store at the URL listed above, in the version valid at the time the contract is concluded. These GTC apply exclusively. Any deviating terms and conditions of the customer shall not become part of the contract unless the provider expressly agrees to them.
2. conclusion of contract
2.1 The offers in the online store constitute a non-binding invitation by the provider to visitors of the online store to submit an offer to purchase the goods offered in the store.
2.2 The order for the item(s) is placed using the provider’s online order form. After selecting the desired product(s), entering all required information, and completing all other mandatory steps in the ordering process, the selected products can be ordered by clicking the “Order” button at the bottom of the checkout page (Order). By placing the order, the customer submits a binding offer to purchase the selected item(s). The contract is concluded when the provider accepts the customer’s offer. Acceptance occurs when the provider confirms the conclusion of the contract in writing or in text form (e.g., via email) (Order Confirmation) and this Order Confirmation is received by the customer, or by the provider delivering the ordered goods and those goods being received by the customer, or by the provider requesting payment from the customer (e.g., invoice or credit card payment during the ordering process) and the payment request being received by the customer; the decisive factor for the time of the conclusion of the contract is the time at which one of the alternatives mentioned in the first half-sentence occurs for the first time.
2.3 Before submitting a binding order via the provider’s online order form, the customer may review their entries and correct them at any time using standard keyboard, mouse, touch, or other available input functions. In addition, all entries are displayed once more in a confirmation window before the order is submitted, and can also be corrected there using the standard keyboard, mouse, touch, or other available input functions.
2.4 The provider will save the contract text after the contract is concluded and send it to the customer in writing (e.g., by email). The Provider will not make the text of the contract available in any other way. If the purchase was made through a customer account in the online store, the customer can view their orders and the associated order details there.
2.5 The following languages are available for concluding the contract: German, English
3. Right of Withdrawal for Consumers
Consumers generally have a right of withdrawal for contracts concluded outside of business premises and for distance sales contracts. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity. Details can be found in the cancellation policy, which is provided to every consumer no later than immediately before the contract is concluded.
4. Payment, Default
4.1 The prices listed in the online store at the time of the order apply. All prices include the applicable value-added tax and exclude any shipping costs that may be listed. The customer is informed about the available payment options in the provider’s online store.
4.2 If payment by credit or debit card has been agreed upon, the purchase price is due immediately upon conclusion of the contract.
4.3 If “Apple Pay” is selected as the payment method, payment processing is handled by the payment service provider Apple Inc., Infinite Loop, Cupertino, CA 95014, USA. Payment is due immediately upon conclusion of the contract.
4.4 If “VISA” is selected as the payment method, payment processing is handled by Visa Europe Services Inc., London Branch, 1 Sheldon Square, London W2 6TT, United Kingdom. Payment is due immediately upon conclusion of the contract.
4.5 If payment in advance has been agreed upon (for retail customers only), the purchase price is due immediately upon conclusion of the contract. The provider will provide the customer with the bank account information via email as part of the order processing.
4.6 If “eps-Überweisung” is selected as the payment method, payment processing is handled by Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam, Netherlands. Payment is due immediately upon conclusion of the contract.
4.7 If delivery on account has been agreed upon (for wholesale customers only), the invoice amount must be transferred to the provider’s bank account within the payment period specified on the invoice.
5. Retention of Title
The purchased goods remain the property of the seller until the purchase price has been paid in full.
6. Delivery and Reservation of Right to Supply
6.1 Unless otherwise agreed, delivery will be made within the delivery timeframe specified in the online store to the delivery address provided by the customer. The applicable delivery times can be found in the online store.
6.2 For shipments handled by a freight forwarder, delivery is made “curbside” unless otherwise agreed. This refers to delivery to the public curb nearest the specified delivery address.
6.3 Customers may not pick up the purchased goods themselves.
6.4 If the Provider is unable to deliver the ordered goods because it itself was not supplied, through no fault of its own, even though it had concluded a corresponding offsetting transaction with a reliable supplier in a timely manner, the Provider is released from its obligation to perform and may withdraw from the contract. The Provider is obligated to notify the Customer immediately of the impossibility of fulfilling the obligation. Any consideration already provided by the contracting party will be refunded to the latter without delay. Mandatory consumer protection laws remain unaffected by this paragraph.
7. warranty
The provisions of the statutory warranty for defects apply.
8. Liability and Indemnification
8.1 The Provider bears unlimited liability:
- for damages resulting from injury to life, body, or health caused by an intentional or negligent breach of duty by the Provider or an intentional or negligent breach of duty by a legal representative or agent of the Provider;
- for damages resulting from an intentional or grossly negligent breach of duty by the Provider or from an intentional or grossly negligent breach of duty by a legal representative or agent of the Provider;
- based on a warranty promise, unless otherwise agreed;
- based on mandatory liability (e.g., under the Product Liability Act)
8.2 If the Provider negligently breaches a material contractual obligation, its liability is limited to the foreseeable damages typical for this type of contract, unless unlimited liability applies in accordance with the preceding paragraph. Material contractual obligations are obligations that the contract imposes on the Provider, based on its content, to achieve the purpose of the contract; the fulfillment of which is essential for the proper performance of the contract and on the observance of which the Customer may regularly rely.
8.3 In all other respects, liability on the part of the Provider, as well as the liability of its vicarious agents and legal representatives, is excluded.
8.4 The customer shall indemnify the provider against any and all third-party claims, including legal defense costs at the statutory rate, asserted against the provider as a result of the customer’s unlawful or breach-of-contract actions.
9. Data Protection
The Provider treats its customers’ personal data confidentially and in accordance with statutory data protection regulations. For further details, please refer to the Provider’s Privacy Policy.
10. Final Provisions
10.1 Anwendbar ist das Recht der Bundesrepublik Deutschland unter Ausschluss des UN-Kaufrechts, soweit diese Rechtswahl nicht dazu führt, dass ein Verbraucher mit gewöhnlichem Aufenthalt in der EU hierdurch zwingenden gesetzlichen Bestimmungen des Rechts seines Aufenthaltsstaates entzogen wird.
10.2 If the customer is a merchant, a legal entity under public law, or a special fund under public law, the court at the provider’s place of business shall have jurisdiction, unless an exclusive venue has been established for the dispute. This also applies if the customer is not domiciled within the European Union. The registered office of our company is specified in the heading of these Terms and Conditions.
10.3 If any provision of this contract is or becomes invalid or unenforceable, the remaining provisions of this contract shall remain unaffected.
11. Information on Online Dispute Resolution / Consumer Arbitration
The Provider is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.
Our email address can be found in the header of these Terms and Conditions.
