{"id":4298,"date":"2024-02-20T07:01:15","date_gmt":"2024-02-20T06:01:15","guid":{"rendered":"https:\/\/viennaworld.com\/withdrawal-policy\/"},"modified":"2026-09-25T15:38:53","modified_gmt":"2026-09-25T13:38:53","slug":"withdrawal-policy","status":"publish","type":"page","link":"https:\/\/viennaworld.com\/en\/withdrawal-policy\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Right of Withdrawal<\/h1>\n\n<h2 class=\"wp-block-heading\">Right of Withdrawal for Consumers<\/h2>\n\n<p class=\"wp-block-paragraph\"><em>A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity.<\/em><\/p>\n\n<p class=\"wp-block-paragraph\">You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item.<\/p>\n\n<p class=\"wp-block-paragraph\">To exercise your right of withdrawal, you must inform us (CREDNER GROUP - Brigitte Peschel GmbH, Hockegasse 19, 1180 Vienna, email: order@crednergroup.com) by means of a clear statement (e.g., a letter sent by mail or an email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, though its use is not required.<\/p>\n\n<p class=\"wp-block-paragraph\">To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.<\/p>\n\n<h2 class=\"wp-block-heading\">Consequences of Withdrawal<\/h2>\n\n<p class=\"wp-block-paragraph\">If you cancel this contract, we must refund to you all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day we receive notification of your cancellation of this contract. We will use the same payment method for this refund that you used for the original transaction, unless we have expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.<\/p>\n\n<p class=\"wp-block-paragraph\">You must return or hand over the goods to us without delay and, in any case, no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires. You are responsible for the direct costs of returning the goods. You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.<\/p>\n\n<h2 class=\"wp-block-heading\">Sample Withdrawal Form<\/h2>\n\n<p class=\"wp-block-paragraph\">If you wish to cancel the contract, please fill out this form and send it back to us.<\/p>\n\n<p class=\"wp-block-paragraph\">To<\/p>\n\n<p class=\"wp-block-paragraph\">CREDNER GROUP - Brigitte Peschel GmbH<br\/>Hockegasse 19<br\/>1180 Vienna<br\/>Email: order@crednergroup.com<\/p>\n\n<p class=\"wp-block-paragraph\">I\/we hereby cancel the contract I\/we entered into for the purchase of the following goods (description, order number if applicable, and price):<\/p>\n\n<p class=\"wp-block-paragraph\">..............................................................................<\/p>\n\n<p class=\"wp-block-paragraph\">..............................................................................<\/p>\n\n<p class=\"wp-block-paragraph\">Ordered on (date):<\/p>\n\n<p class=\"wp-block-paragraph\">.............................<\/p>\n\n<p class=\"wp-block-paragraph\">Received on (date):<\/p>\n\n<p class=\"wp-block-paragraph\">.............................<\/p>\n\n<p class=\"wp-block-paragraph\">Consumer's name and address:<\/p>\n\n<p class=\"wp-block-paragraph\">.............................<\/p>\n\n<p class=\"wp-block-paragraph\">.............................<\/p>\n\n<p class=\"wp-block-paragraph\">.............................<\/p>\n\n<p class=\"wp-block-paragraph\">.............................<\/p>\n\n<p class=\"wp-block-paragraph\">Date:<\/p>\n\n<p class=\"wp-block-paragraph\">....................................................<\/p>\n\n<p class=\"wp-block-paragraph\">Customer's signature (only for written cancellation):<\/p>\n\n<p class=\"wp-block-paragraph\">....................................................<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Right of Withdrawal Right of Withdrawal for Consumers A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity. You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":40,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_page_layout":"","_et_pb_custom_css":"","footnotes":""},"class_list":["post-4298","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/viennaworld.com\/en\/wp-json\/wp\/v2\/pages\/4298","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/viennaworld.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/viennaworld.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/viennaworld.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/viennaworld.com\/en\/wp-json\/wp\/v2\/comments?post=4298"}],"version-history":[{"count":5,"href":"https:\/\/viennaworld.com\/en\/wp-json\/wp\/v2\/pages\/4298\/revisions"}],"predecessor-version":[{"id":12548,"href":"https:\/\/viennaworld.com\/en\/wp-json\/wp\/v2\/pages\/4298\/revisions\/12548"}],"wp:attachment":[{"href":"https:\/\/viennaworld.com\/en\/wp-json\/wp\/v2\/media?parent=4298"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}